FAQ

Welcome to the Seame FAQ page!

We're here to answer your questions clearly and concisely. If you need assistance, please don't hesitate to contact us.

How long will it take to receive my order?
Below are the estimated delivery times for all packages:

Processing time: 1-2 business days
Shipping time: 4-7 business days
Estimated delivery time: 5-9 business days
For more details, please see our shipping policy.

Do you offer free shipping?
Yes, we offer free shipping in germany and austria. For more information, please see our shipping policy.

What payment methods do you accept?
We accept the following payment methods to meet our customers' preferences:

Shop Pay
PayPal
Google Pay
Apple Pay
Visa
Mastercard
American Express
UnionPay

What happens if I receive a defective product? If you receive a defective product, we will replace it free of charge. Please notify us and return the product within 30 days. You can find more details in our return policy.

Do you offer a right of return on your products?
Yes, we offer a 30-day right of return on all purchases. You can find more details in our return policy.

Do you have a physical store I can visit?
No, we are an online-only store, which allows us to offer the best prices and the widest selection.

Can I place a bulk order for my business or organization?
Yes, we offer the option to accept large orders for businesses and organizations. For individual offers and more information, please contact our customer service team.

Can I cancel my order?
You placed the order but later changed your mind and decided to cancel it? Of course, no problem, we will cancel the order for you, but you must do it as soon as possible, before it is shipped. Otherwise, you will have to proceed with the return process.

 

Contact Information

Onlineshop Name: Seame
Company Name: Collective Commerce HK Limited
Company Number: 77499434

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street Central Hong Kong
Email: support@seame-brand.com
Phone: +447723452672

Opening Hours:

Monday to Saturday: 9:00 a.m. to 6:00 p.m. (Central European Time)